Warranty & Fair Use Policy - mediCALL Global Health

Medicall Global Health safeTwear medical alert device comes with a standard 12 month warranty from date of purchase.

If the device has a manufacturing defect causing it to fail within the first 12 months of purchase, we will replace it free of charge including shipping.

Troubleshooting procedure

If your safeTwear device has stopped working please call 1800 59 22 32 to speak with a technical officer who will help you determine the cause of the problem and fix it if possible.

How to claim against your warranty

If after a technical consultation the device is still not working, the technical officer will either authorise for a new device to be mailed immediately or you may be asked to return the device for a warranty claim assessment, depending on the nature of the fault.

Please be aware your warranty can become void if any of the following have occurred:

The device case has been opened or been tampered with.
The device has been modified or not used in accordance with the instructions supplied.
The device has been dropped or suffered damage from physical impact.
The device has been damaged by a fire or has been damaged by being exposed to excessive heat from direct sunlight or other sources.
The device has been used with an incorrect power adaptor.
The device has been subject to an incorrect voltage due to lightning or a power surge.
The device has been subject to a heat or contaminated liquid, causing a failure.
The device has been submerged in water (i.e. pool, washing machine etc).

Your guarantee under Australian consumer law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the service, you are entitled:

– to cancel your service contract with us; and
– to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time.

If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Fair Use Policy

Medicall Global Health has adopted this Fair Use Policy to prevent unreasonable or excessive usage of our Services.

This Fair Use Policy applies in relation to the use of the medical alert system and pendant, provided by Medicall Global Health.

Medicall Global Health may update the terms of this Fair Use Policy from time to time.

Prohibited use

The SIM must only be used in the medical alert system and pendant supplied by Medicall Global Health.

The SIM must only be used for emergencies and not for general calls.

You must not use or allow any person to use a Service in a way that Medicall Global Health reasonably considers to be:

a breach of any law, code or regulatory standard;
a breach of the Terms and Conditions (see above and over)
Likely to disrupt the provision of Services to other customers

Otherwise unreasonable or excessive Breach of Fair Use Policy

Where Medicall Global Health, in its sole discretion, considers that you have breached this Fair Use Policy, Medicall Global Health will notify you of the breach and ask you to stop any prohibited activity.

If, after being contacted as above, you continue to be in breach of this Fair Use Policy, Medicall Global Health may without further notice:

Limit, suspend or terminate a Service in accordance with our rights under the Terms and Conditions;
and/or Report your conduct to any relevant law enforcement or regulatory authority.

The SIM card remains the property of Medicall Global Health.

Contact details for Technical Support

Email: info@medicallhealth.com.au

Phone: 1800 59 22 32